Terms and conditions
SHIPPING AND DELIVERY
We ship in European countries only. In case you want to order from other country is better to contact directly with us on firstname.lastname@example.org. We will inform you on the possibility of shipping your order and on all delivery options. All costs of import taxes and/or customs procedures are borne by the Buyer.
Please note that due to the current situation linked to the COVID-19 pandemic, shipping might take a bit longer than expected. We are doing our best to ship our online orders and soon as possible. No compensation is payable for delays. Once a reasonable period for delivery has passed, and in the absence of any information on where an item is, we may determine the item to be lost and a claim for loss may be made.
Once your item has been dispatched, we will send you a confirmation email including a tracking number. Please always include your phone number in case courier needs to contact you!
DUTIES & TAXES
Deliveries to the EU countries are shipped on a DDP (Delivery Duties Paid) basis. That means for delivery to EU countries prices already include VAT.
Deliveries outside the EU are shipped on a DDU (Delivery Duties Unpaid) basis. Deliveries to countries outside the EU may be subject to VAT, import duties and/or taxes. AGGY DESIGN does not pay or reimburse international taxes, duties or brokerage fees, nor do we include these fees in the cost of delivery. Price displayed at checkout are exclusive of all taxes and duties.
As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office before placing an order.
Customs policies vary widely from country to country. You should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note that refusal of your shipment will not cancel any Duty and Tax invoice that has been issued following the importation of your package. You will need to pay any Duties and Taxes due to UPS or any other courier company (who paid the charges as the package entered the country). If courier will charge us, we will reduce this amount from you refund.
If you have received an order and you are not satisfied with any of the items, you can request a return.
You can exercise your right of return within 14 calendar days from the reception’s date. Picking and shipping costs related to items returned will be charged to the customer. By exception, the right of withdrawal will not apply if the items involved were manufactured according to client’s instructions or they were clearly customized or made under request.
Request your return via email to email@example.com within 14 working days from the date you received the order from the courier company. Please let us know in this email the order number and the reason why you are returning the item.
Once we receive your return request, we will contact you to indicate the steps to follow in the return.
Your refund will be processed as soon as the product you have returned is inspected by our team and it is confirmed that it fits within our returns policy. Normally, return shipping can take up to 15-20 working days from the date you posted your parcel back to us.
Once the return will been approved, you will receive a refund email confirmation. Please note that refunds can take up to 1-5 business days to show on your account due to varying processing times between payment providers.
Original shipping charges and duties & taxes are non-refundable.
Unfortunately we are unable to offer exchanges. If you would like to exchange colours, you will need to place a new order for the new colour that you require and return your original order.
Payment will be made through Visa credit card, EuroCard and Mastercard or Pay Pal.
Once the payment has been made, you will receive a confirmation email indicating the number of your order. Please, make sure to check that all the order details are correct. If you do not receive a confirmation email, we recommend that you check the spam folder in your email or contact us firstname.lastname@example.org
A warranty period of 2 years applies to all AGGY branded products. The warranty commences on the day the product was bought (see date on the proof of purchase). The 2 year warranty applies to manufacturing and material errors that occur during normal usage, and not to errors or deficiencies occurring in the course of time or normal usage (wear and tear). Conditions that are not covered by this warranty include: colours fading, changes in wood textures, scratches occurring during use, damage resulting from defective maintenance or incorrect use, etc. The warranty does not for example cover discolouration or colours running, cracks, scratches or tears occurring in the varnish due to usage.