FAQ
How can I buy?
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Add the products you wish to your shopping cart and just follow the web instructions.
You will receive an e-mail message informing you about your order status. It is very simple.
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Means of payment.
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You can pay either through Visa credit card, EuroCard and Mastercard or Pay Pal.
Where does Aggy design ship?
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We currently ship in all European countries. In case you want to order from other country is better to contact directly with us in order for us to to find a specific transportation option for you.
How much the shipping costs?
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Shipping costs depend on the destination of the shipment and will be indicated before the time of purchase.
Which are the delivery times?
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It takes from 2 to 4 weeks depending on your location.
How can I check the status of my order?
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Every time the status of your order changes you will receive an email to inform you.
Are there any special conditions for interior design professionals?
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Yes, of course there are. Every interior design professional (architects, interior designers, and advisors) can contact directly with our commercial department. We will study each case according to your needs to offer you the best possible terms.
Can I return the goods upon reception?
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If you are not satisfied upon reception of your order, you can exercise your right of return within 14 calendar days from the reception’s date. Picking and shipping costs related to items returned will be charged to the customer. By exception, the right of withdrawal will not apply if the items involved were manufactured according to client’s instructions or they were clearly customized or made under request.
To start the procedure, the product must be returned in New (unused and undamaged) condition and in the original manufacturer packaging. After reception of goods at our warehouse and checking of product conditions, we will refund the amount through the same mean of payment used by the client within a period of 30 days maximum.
What do I do if the damaged product arrives during transport?
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You can send us an email to info@aggydesign.com indicating the order number.